ra444 Privacy Policy — How We Protect Your Personal Data

1 Data We Collect

When you register for and use the ra444 platform, we collect various categories of personal data. The specific data collected depends on your level of engagement with the platform — browsing without an account generates less data than operating a verified, active player account. The following sections describe each category in detail.

1.1 Registration Data

When you create a ra444 account, you are required to provide the following information:

• Full legal name (as it appears on your national ID or passport)
• Date of birth (used to verify you are aged 18 or above)
• Email address and mobile phone number
• Preferred payment method (e.g., bKash account number, Nagad number, or bank account details)
• Self-declared city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Username and encrypted password

1.2 Identity Verification (KYC) Data

Prior to approving your first withdrawal — or at any point where our security protocols trigger a review — we may request one or more of the following identity documents:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport with photo page visible
• Birth registration certificate for age verification purposes
• Proof of payment method ownership (e.g., a screenshot of your bKash or Nagad app showing your registered number)

KYC documents are stored in encrypted form and are accessible only to authorised compliance team members. They are not shared with third parties except where required by applicable law or specifically described in Section 3 of this Policy.

1.3 Transaction Data

Every financial transaction on your ra444 account generates a record, including:

• Deposit amounts, timestamps, and the payment method used
• Withdrawal requests, amounts, processing status, and destination account reference
• Bonus credits applied to your account, wagering progress, and expiry records
• Any failed or cancelled transaction attempts

1.4 Gameplay & Betting Data

Your activity on the ra444 platform generates gameplay records that are retained for the purposes of dispute resolution, fairness auditing, and responsible gaming monitoring:

• Game rounds played (title, provider, stake, outcome, timestamp)
• Sports and cricket betting markets wagered on, including selection, odds, and settlement result
• Session duration data and total wagering volume per session
• Self-imposed limit settings and any responsible gaming tool activations

1.5 Technical & Device Data

When you access ra444 through a browser or mobile device, we automatically collect certain technical information necessary for the platform to function correctly and securely:

• IP address at the time of login (used for security and approximate geolocation)
• Browser type and version, operating system, and device type
• Pages visited on the ra444 website and the duration of each visit
• Referral source (how you arrived at ra444.app — e.g., direct, search, partner link)

2 How We Use Your Data

ra444 processes your personal data on the basis of contractual necessity (to provide the services you have signed up for), legitimate interest (to maintain the security and integrity of the platform), and legal obligation (to comply with applicable financial crime prevention requirements). The table below maps each data category to its primary purpose:

2.1 Marketing Communications

ra444 may send you promotional communications about bonuses, new games, cricket betting markets, seasonal offers (such as Eid and BPL promotions), and VIP programme updates. You will only receive marketing messages if you opted in to them during registration or subsequently via account settings. You may withdraw your consent to marketing communications at any time by updating your preferences in account settings or by contacting support at [email protected]. Withdrawal of marketing consent does not affect your ability to use the platform.

2.2 Responsible Gaming Monitoring

ra444 uses gameplay and session data to proactively identify patterns that may indicate problem gambling behaviour — such as rapidly increasing stake sizes, extended continuous play sessions, or frequent deposit-and-wager cycles. Where such patterns are detected, ra444 may proactively reach out to the player with responsible gaming resources or temporarily apply precautionary account controls. This monitoring is carried out in the interest of player welfare and constitutes a legitimate processing purpose.

3 Data Sharing & Third Parties

ra444 does not sell your personal data. We share data only in the limited, specific circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Game Technology Providers

In order to deliver live casino, slots, fishing games, and sports betting products, ra444 works with certified game studio partners including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive only the minimum data necessary to authenticate your session and record game outcomes — typically a pseudonymised player ID and session token rather than your full personal details. All providers are subject to data processing agreements that prohibit them from using this data for any purpose other than game delivery and auditing.

3.2 Payment Processing Partners

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or Islami Bank, the relevant payment provider receives the transaction details required to complete the transfer — including your registered mobile number or bank account reference and the transaction amount. ra444 does not store full payment credential data on its own servers; this information is handled directly by the payment provider's secure infrastructure.

3.3 Legal & Regulatory Disclosure

ra444 may disclose personal data to relevant authorities where required to do so by applicable law, court order, or regulatory obligation — including in connection with anti-money laundering (AML) investigations, fraud prevention, or underage gambling enforcement. Such disclosures are made only to the extent legally required and, where permitted, ra444 will make reasonable efforts to notify the affected player unless doing so is prohibited or would compromise an ongoing investigation.

3.4 Business Transfers

In the event that ra444's business or a material part of its assets is acquired by, merged with, or transferred to another entity, player data held at the time of transfer may form part of the assets transferred. In such a scenario, ra444 will provide players with advance notice via the registered email address and will ensure the receiving entity commits to honouring the privacy protections described in this Policy.

4 Cookies & Tracking Technologies

ra444 uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session while you are logged in, and to gather anonymous analytics data that helps us improve the user experience. No tracking technology on ra444 is used to build advertising profiles or serve third-party advertising.

4.1 Types of Cookies Used

4.2 Managing Cookies

You may configure your browser to refuse all cookies or to notify you when a cookie is being set. Please be aware that disabling essential cookies will impair core platform functionality — you will not be able to maintain a logged-in session or access real-money game features without session cookies active. Analytics and preference cookies may be disabled without affecting the core betting and gaming experience.

For guidance on managing cookies in your specific browser (Chrome, Firefox, Safari, Samsung Internet, or Opera Mini — all commonly used in Bangladesh), please refer to the Help section of your chosen browser application.

5 Data Security

ra444 implements a layered security architecture designed to protect player personal data against unauthorised access, accidental loss, alteration, or disclosure. The following measures are in place across all systems that process player data:

• All data in transit is encrypted using TLS 1.3 with 256-bit AES encryption — the same standard used by major international financial institutions.
• All passwords are stored using industry-standard one-way cryptographic hashing with a unique salt per account. ra444 staff cannot see your password in plain text.
• Player KYC documents and financial records are stored in encrypted databases with access controls that enforce role-based permissions and require multi-factor authentication for all administrative access.
• Internal access logs are maintained for all queries against player personal data, enabling a full audit trail of who accessed what information and when.
• ra444's platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• In the event of a confirmed data breach that affects player personal data, ra444 will notify affected players via their registered email address within a reasonable timeframe and provide guidance on recommended protective steps.

6 Data Retention

ra444 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with applicable legal obligations, or to resolve any outstanding disputes. The following retention periods apply:

Upon expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked to any individual player. Anonymised, aggregated data (e.g., platform-wide game popularity statistics) may be retained indefinitely as it carries no individual privacy risk.

7 Your Rights

As a registered player on the ra444 platform, you hold the following rights with respect to your personal data. These rights may be exercised at any time by contacting our support team via live chat or by emailing [email protected]. ra444 will respond to all valid requests within 30 days.

7.1 Right of Access

You have the right to request a copy of all personal data that ra444 holds about you. Upon receiving a verified access request, ra444 will provide a structured summary of your data within 30 days, free of charge for a first request in any 12-month period.

7.2 Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as a phone number update) can be made directly in your account settings. Corrections to legal name, date of birth, or identity documents require submission of updated KYC documentation for verification.

7.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw the consent on which processing was based. Please note that ra444 is required by law to retain certain financial and identity records for a minimum period as outlined in Section 6. Deletion requests that conflict with these legal obligations will be fulfilled only to the extent permitted — non-obligatory data will be deleted, and the minimum legally required data will be retained in restricted-access storage until the applicable retention period expires.

7.4 Right to Restriction of Processing

You may request that ra444 restrict its processing of your data in circumstances where the accuracy of the data is contested, the processing is unlawful, or you have objected to processing pending verification of legitimate grounds. During a restriction period, ra444 will store the data but will not actively process it beyond what is legally required.

7.5 Right to Data Portability

Where data has been provided by you and is processed by ra444 on the basis of consent or contract, you have the right to receive that data in a structured, commonly used, machine-readable format (such as JSON or CSV) so that you may transfer it to another service provider of your choosing.

7.6 Right to Object to Marketing

You may object to the processing of your personal data for direct marketing purposes at any time. Upon receiving your objection, ra444 will cease marketing communications to you without requiring any justification. This right is absolute and unconditional with respect to direct marketing. To opt out, update your preferences in account settings or contact [email protected].

8 Policy Updates & Contact

ra444 reviews this Privacy Policy periodically and updates it whenever our data practices change, when new platform features are introduced that affect data processing, or when applicable legal requirements evolve. The version number and effective date at the top of this page indicate when the current version was published.

8.1 Notification of Changes

When a material change is made to this Privacy Policy — meaning a change that substantively affects how your personal data is used or shared — ra444 will notify registered players via their registered email address at least 14 days before the change takes effect. Continued use of the ra444 platform after a notified change takes effect constitutes acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you should cease using the platform and contact support to arrange account closure.

8.2 Non-Material Updates

Minor updates that clarify existing practices without changing their substance — such as correcting typographical errors, improving the readability of a section, or adding examples — may be made without advance individual notification. The revised effective date will be updated on this page to reflect any such change.

8.3 How to Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the ra444 data team using the details below. All privacy-related communications are treated as confidential and are handled by team members specifically trained in data protection.

• Email: [email protected] — use the subject line "Privacy Request" for fastest routing
• Live Chat: Available 24 hours a day, 7 days a week via the ra444 website
• Response time: Acknowledgement within 2 business days; full response within 30 calendar days
• Operating hours for phone-equivalent live support: Bangladesh Standard Time (UTC+6), 24/7

By registering and using the ra444 platform you confirm that you have read and understood this Privacy Policy in full. This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. For the current version, always refer to this page at ra444.app/privacy-policy.